Terms and Conditions

1. GENERAL INFORMATION

Welcome to the FRONTIER Miles Program (“FRONTIER Miles” or “Program”). FRONTIER Miles is a member rewards program offered by Frontier Airlines (“Frontier”) that allows Frontier passengers to earn and use Travel Miles (“Miles” or “Mile”) and Elite Status Points (“Points”), in accordance with the Terms and Conditions outlined below. These Terms and Conditions (“Program Rules” or “Rules”) apply to the Program. By gaining access to or enrolling in FRONTIER Miles, you agree to be bound by these Program Rules along with the Frontier Airlines Legal Terms, including, without limitation, the Contract of Carriage and Terms of Use, which can be found at www.flyfrontier.com/legal. Frontier reserves the right to change or cancel these Program Rules, in whole or in part, at any time, in its sole discretion and without notice to you by posting updated text on this site. Please review these Rules periodically to ensure you are aware of any changes and are familiar with the most current version. For clarity, any such change to or cancellation of these Program Rules will apply to all FRONTIER Miles Members ("Members"), even those who enrolled before the Program made such a change or cancellation.

2. MEMBERSHIP/PROGRAM REGISTRATION

FRONTIER Miles is a paperless, electronic customer loyalty program. Register online or use Chat With Us now.
Membership in the Program is open to any individual person, in any country that has not prohibited participation in frequent flyer programs. Other entities or parties, including but not limited to, corporations, animals, travel agencies, etc. are not eligible to enroll as members or earn Miles/Points or receive any benefits in connection with the Program. **Per the Children’s Online Privacy Protection Act (COPPA), children aged 13 years or younger require parental consent to participate in the FRONTIER Miles program. Further, parental permission may be revoked at any time requiring that no new information is collected on that child without further parental consent.
Members may only have one FRONTIER Miles account. In cases where a single Member holds two accounts, one account will be closed, and eligible Miles will be transferred to the remaining active account. Some Travel Miles and Elite Status Points are not eligible to transfer, including but not limited to enrollment bonuses (if such a bonus exists) or duplicate transactions. Members who create additional accounts to circumvent promotional terms and conditions or these Rules may be subject to actions found in Section 20 of these Rules.
FRONTIER Miles accounts are non-transferable.
Each Member must provide a first name, last name, date of birth, address, telephone number and a valid and individual e-mail address to register and enroll in FRONTIER Miles. For login purposes, Members may not share an email address; each Member, including minors, must provide a unique email for login purposes. Each Member must create the Member’s own account; Members or agencies are not permitted to create accounts on behalf of other individuals (except for parents or guardians of minors). Requests for name changes may require supporting legal documentation (marriage, divorce decree or legal name change documentation). Member is responsible for reporting any changes to legal name, address, telephone number, or email addresses.
While Frontier may issue monthly electronic statements for FRONTIER Miles accounts, each Member is responsible for remaining knowledgeable about account information, including, but not limited to, accumulated Miles/Points, redeemed Miles, scheduled expirations and these Program Rules. A Member’s account information can be found on the Profile Page, by signing into FRONTIER Miles.
By enrolling in FRONTIER Miles, Member expressly authorizes Frontier the use of any stored contact information for marketing and communication purposes.

3. ACCRUING/EARNING FRONTIER MILES

Effective January 9, 2024, Members may earn Miles and/or Points in the following ways only: (1) making an eligible purchase on Flyfrontier.com and completing the associated flight; (2) participating in programs with FRONTIER Miles partners as described below; (3) using the Frontier Airlines World Mastercard issued by Barclays Bank, or the Frontier Airlines Business Mastercard issued by Barclays Bank through special offers. Miles and Points for eligible flight purchases will be allocated to a Member’s FRONTIER Miles account, regardless of the purchaser of a flight booking. Each Member’s FRONTIER Miles number must be included in a booking for the Member to earn Miles/Points for that Frontier flight.
Effective January 9, 2024, a Member will accrue ten (10) Miles and ten (10) Points per U.S. Dollar (USD) spent on eligible purchases on Flyfrontier.com for completed flights. Completed flights must be made on Frontier flights (flight numbers that include the “F9” airline code); Codeshare flights will not accumulate Miles or Points.

Effective January 9, 2024, earning Miles and Points through purchases on FlyFrontier.com is limited to the following purchases and fees:

Discount Den Fees*	Antlers Fee
GoWild! Passes and Fees*	Bicycle Fee
Airfare (Base Fare)	Flight Flexibility
Customer Interface Charge	Priority Boarding
Carry-On Bag	External Reservation Handling Charge
Checked Bag	Chat Agent Booking Charge
Board First	Electronic Commerce Charge
Web Check In	Pet Fees
Seats	Reward Redemption Fee
Airport Agent Assistance Charge	Same Day Confirmed Flight Change
Overweight Checked Baggage	Oversized Checked Baggage

*Purchase of the Discount Den membership and the GoWild! Pass will earn Miles and Points at a set rate for the recipient of membership and/or pass. Please visit flyfrontier.com/frontier-miles/how-to-earn-miles/ to see the Miles and Points earned.

Effective January 9, 2024, all other purchases or fees do not count toward earning Miles or Points, including but not limited to:

Status Upgrades fulfilled by a third party	Hotels
Travel Insurance	Third Party Charges
Ticket Change/Cancel Fee	Third Party Booking Fee
Name Change Fee	U.S. Transportation Tax
Penalty Fee	U.S. Passenger Security Fee
Onboard Snacks and Drinks	U.S. Domestic Flight Segment Tax
Rental Cars

If, for any reason, Miles/Points have not been credited to a new or existing Member’s account, the Member may claim the retroactive Miles/Points credit up to 180 days after the flight or service was completed. (More information available in section 3.k.)
Programs with FRONTIER Miles Partners: Members must provide their FRONTIER Miles number to the Partner at the time of rental or Reservation. For past date credit, you must contact the Partner directly. Although FRONTIER Miles allows retroactive credit up to 180 days, Members must agree to the individual Partner’s terms and conditions for retroactive accruals. Regardless of Partners’ terms and conditions, retroactive accruals can never exceed 180 days.
Frontier Airlines World Mastercard and Business Mastercard from Barclays: Miles and Points for purchases accrue in several ways based on card type. Please see your Barclays cardholder agreement for earning Terms and Conditions. Terms and conditions are subject to change without notice.
Special offers and/or programs with FRONTIER Miles partners: Frontier may, in its sole discretion, periodically offer Members the opportunity to earn additional Miles and/or Points through the purchase of other Frontier Airlines products. Products may include flight incentives or other Frontier ancillary products or services, bonus offers and/or offers in connection with FRONTIER Miles Partners. These offers may be temporary in nature. Frontier reserves the right to modify or eliminate such offers at any time. These offers are void where prohibited by law. The number of Miles and/or Points offered is subject to Frontier's sole discretion. All special offers involving Miles/Points, or the Program are subject to these Program Rules. In addition to these Program Rules, FRONTIER Miles partners may have special terms and conditions that provide additional rules for the earning, transferring, accumulating, and redeeming of Miles and/or Points. Miles partners are independent entities and are not agents, employees, or subcontractors of Frontier, and Frontier is not responsible for their acts or omissions (including, without limitation, their solicitation efforts) or any products or services supplied by them (including, without limitation, the nature or quality of their products or services).
Some delay may occur between eligible transactions and the posting of Miles and/or Points to your FRONTIER Miles account.
To receive Miles and/or Points for eligible activities, the Member name and FRONTIER Miles account number provided in connection with the reservation or purchase must exactly match the Member name and FRONTIER Miles account number registered with Frontier. For example, and without in any way limiting the generality of the foregoing, for a flight purchase, the name associated with the FRONTIER Miles account number provided for that flight purchase must exactly match the name of the traveler. Any discrepancy may delay or void receipt of Miles/Points.
To receive Miles and/or Points for Frontier purchases, Members must provide their FRONTIER Miles Membership number at the time of purchase through Flyfrontier.com. In the event FRONTIER Miles account numbers cannot be attached at the time of purchase, Members may apply to receive Miles/Points retroactively, as described below. Frontier reserves the right to make exceptions to this rule at its discretion.
A Member may request retroactive accrual at Flyfrontier.com by signing into their account and selecting the “Add Trip” button on their Profile Page or by contacting our FRONTIER Miles team. Chat With Us.
Any claim for un-credited Miles/Points must be received by Frontier within six months (180 days) after the Miles/Points were earned from a qualifying purchase. You are responsible for ensuring that Miles/Point earned are properly credited to your FRONTIER Miles account. If you believe that Miles/Points have been earned but not properly credited, you may be required to submit documentation or other proof satisfactory to Frontier, which may include, without limitation, copies of boarding passes and receipts.
Miles/Points may take 48-72 hours to credit to a Member’s account.
Miles/Points will not be awarded on unused, cancelled, forfeited, refunded or fraudulent travel bookings or purchases or activities, as determined by Frontier in its sole discretion.
Frontier reserves the right to offer incentive bonuses to Members who book travel online through Flyfrontier.com.
The activities and/or transactions eligible for earning Miles/Points, and/or the number of Miles/Points available to be accrued, are subject to change by Frontier, at any time, without notice or liability.

4. REDEMPTION OF FRONTIER MILES FOR FRONTIER AIRLINES AWARD TRAVEL

You may redeem Travel Miles for the base fare of a Frontier operated and marketed flight ("Award Flight"). Frontier also may offer, in its sole discretion, opportunities to redeem Miles for other products or services. Miles may not be redeemed for any product or service except as expressly permitted by Frontier.
Reservations for Award tickets on Frontier may only be made directly with Frontier, either at Flyfrontier.com or by Chat With Us now. https://www.flyfrontier.com/chat-with-us/Please note, there is no booking charge at Flyfrontier.com, but a Reservation Service charge will apply to all Award tickets booked via our Reservations Center.
Award tickets may be booked approximately eight (8) months in advance or as the flight schedule permits.
Award Flights are subject to taxes and fees, which start at $5.60.
Upon confirming an award travel booking, the appropriate Miles will automatically be deducted from the Member’s account and/or Family Pool.
Any changes to award tickets must be made by Frontier. Chat With Us now.
Award tickets may only be issued by Frontier. Program Partners and/or travel agents may not issue Award tickets.
Award tickets are only issued for published routings, and destinations offered by Frontier. However, not all routes may be available for Award tickets.
All Award tickets must have confirmed reservations on all legs/segments; no open tickets are issued.
All Award tickets are subject to availability. Seats may not be available for Award tickets on all flights on all days. Seat availability depends on the flight, the date of travel, the expected demand, season, destination, and other factors.
Where applicable and permitted by law, any taxes, fees, and governmental or airline surcharges (such as fuel) remain the responsibility of the Member and must be paid with a credit card at the time of reservation.
Award tickets will be issued in the form of an e-ticket.
Stopovers (overnight stays at connecting cities) are not permitted for Award travel.
Award tickets do not include advance seat assignments, carry-on baggage, checked baggage or other ancillary products unless otherwise stated.
Award redemption fees paid at the time of reservation are non-refundable.
Flights purchased with a monetary payment may not be exchanged or refunded for payment with Miles, in whole or in part.
Frontier reserves the right to revise, amend, modify or discontinue the products or services for which Members may use Miles (in whole or in part) and/or the number of Miles required to redeem any product or service (including but not limited to Award tickets) in connection with the Program.
Frontier’s Flight Terms and Conditions (including but not limited to change/cancellation policies and fees) apply to Award Flights. In the event a Member cancels Award travel, Miles will be re-deposited to the original Member's Account (redeposit fees may apply). Miles used to purchase the Award Flight will be automatically forfeited if a Member does not cancel prior to scheduled departure.
Air travel on Frontier (including Award Flights) is governed by Frontier’s Contract of Carriage. Please review the Ticket Terms and Conditions and Contract of Carriage for travel requirements and restrictions, liability and baggage limitations, and requirements for the travel of minor children. Visit our baggage information page for additional requirements and restrictions. Frontier’s Customer Service Plan and Contingency Plan for Lengthy Tarmac Delays also apply to flights operated by Frontier. For clarity, these provisions only apply to the extent applicable for flights operated by Frontier.
For domestic and international travel, customers must present government-issued photo identification. For international travel, please contact the relevant embassy or consulate for details on travel documentation requirements. It is your responsibility to verify your flight information and follow Frontier’s recommended check-in times listed on the airport information page. Failure to do so may result in the loss of your seat to another customer and/or denied boarding.

5. MILES EXPIRATION

Miles in a Member’s account do not expire so long as the Member generates accrual activity every twelve months; this includes any purchase activity on the Frontier Airlines World Mastercard. Unredeemed mileage accumulated in your account will expire at the end of the twelve-month period after your last accrual activity date. Other account activity, such as redeeming or other miscellaneous adjustments, will not extend your expiration date.
Although not required, Frontier may send notifications to remind Members of upcoming expirations. To receive these notifications, Members must be “opted in” to Frontier’s email correspondence.
Expired Miles will not be reversed as a result of not receiving such notification.

6. EARNING EXCLUSIONS

The following fare, payment, and/or passenger categories are excluded from earning Miles and Points in the Program (though any additional services purchased by a Member in connection with any such travel will earn Miles and Points).
Tickets issued under trade and barter agreements with Frontier.
Refunded, forfeited, and unused tickets.
Free car rentals, hotel stays, or any other free service provided by a Program partner.
Any Person traveling on airline passes and/or industry or agency discount tickets, including, but not limited to airlines staff and travel agent tickets.
Tickets purchased for additional seats to carry excess baggage (i.e.; fragile items, musical instruments, medical or other equipment, etc.), pets, or to provide extra space for the passenger.

7. TERMINATION OF MEMBERSHIP

Participation in the FRONTIER Miles program is voluntary. Members may choose to close their account at any time.
Membership in the Program may be terminated if the Member:
1. Fails to comply with these Program Rules.
2. Misrepresents any material information (e.g. receipts).
3. Acts in an untoward manner, displays harassing behavior or any refuses to follow an Frontier representative’s instructions.
In the event of termination of Membership, any accrued Miles and Points will be forfeited.

8. ADDITIONAL TERMS APPLICABLE TO HOLDERS OF FRONTIER AIRLINES MASTERCARD BY BARCLAYS BANK

The Frontier Airlines World Mastercard and Frontier Airlines Business card are issued by Barclays Bank Delaware and are subject to the terms and conditions of the Cardholder Agreement between the cardholder and Barclays Bank Delaware. See the Cardholder Agreement for the terms and conditions that apply in connection with the accrual of Miles/Points and the transfer of Miles/Points to your FRONTIER Miles account.
All cardholders will be required to agree to the applicable terms and conditions of the FRONTIER Miles program before any Miles/Points can be redeemed.

9. MEMBER STATUS

Travel Miles – Definition:
1. Travel Miles are all Miles accrued in an account either by making eligible purchases on Flyfrontier.com, using your Frontier Airlines World Mastercard, earning Miles with a Frontier travel partner or Miles purchased using our mileage partner Points.com. Travel Miles may also include incentive or bonus miles either with Frontier Airlines or one of its published partners. Travel Miles do not qualify members for Elite Status.
Elite Status Points – Definition:
1. Elite Status Points are any points that are accumulated by making eligible purchases on Flyfrontier.com or with your Frontier Airlines World Mastercard. Elite Status Points are not associated with any promotional Miles, adjustments, Miles earned with other travel partners, purchased Miles from Points.com or mileage bonuses issued based on current status, unless explicitly stated. For information on accumulation rates on your Frontier Airlines World Mastercard account, please see your cardholder agreement provided with your credit card.
Silver, Gold, Platinum, Diamond Status
1. Effective January 9, 2024, Members must accrue 10,000 Elite Status Points in a calendar year to earn Silver Status; Members must accrue 20,000 Elite Status Points in a calendar year to earn Gold Status; Members must accrue 50,000 Elite Status Points in a calendar year to earn Platinum Status; and Members must accrue 100,000 Elite Status Points in a calendar year to earn Diamond Status. Members who do not accrue enough Status Level Points in a calendar year to earn Silver, Gold, Platinum, or Diamond Status do not have Elite Status within the FRONTIER Miles program. A “calendar year” is defined as between January 1 through December 31 of each year.
2. Effective January 9, 2024, each calendar year, a member must earn enough Points to retain or earn their status for the following calendar year.
Effective January 9, 2024, Silver, Gold, Platinum, and Diamond Status Members receive:
1. Priority Customer Care online chat
2. No Change/Cancel Fee for the Member and up to eight (8) other Members traveling on the same reservation with the same confirmation number. Modifications must be made 7+ days prior to departure. Changes to your itinerary are subject to any difference in fare and options prices.
3. Option for Family Pooling
Effective January 9, 2024, Silver status is earned by accumulating 10,000 Elite Status Points in a calendar year and includes the following benefits free of charge:
1. Standard Seat assignment at time of booking for the Member only. Subject to availability.
2. Preferred Seat Assignment upon check-in for the Member only. Subject to availability.
3. Zone 2 Boarding for the Member and up to eight (8) other Members traveling on the same reservation with the same confirmation number.
4. Receive a 20% Mile and Point Multiplier Earned through eligible purchases on Flyfrontier.com. The 20% Mile and Point Multiplier is qualifying towards status. The 20% Mile and Point Multiplier does not apply to the Frontier Airlines World Mastercard.
Effective January 9, 2024, Gold status is earned by accumulating 20,000 Elite Status Points in a calendar year and includes the following benefits free of charge:
1. Preferred Seat Assignment at time of booking for the Member only. Subject to availability.
2. Premium Seat assignment (formerly Stretch Seats) upon check-in (subject to availability) for the Member only.
3. Zone 1 Boarding for the Member.
4. Zone 2 Boarding for the Member and up to eight (8) other Members traveling on the same reservation with the same confirmation number.
5. Carry-on bag for the Member only.
6. Receive a 40% Mile and Point Multiplier Earned through eligible purchases on Flyfrontier.com. The 40% Mile and Point Multiplier is qualifying towards status. The 40% Mile and Point Multiplier does not apply to the Frontier Airlines World Mastercard.
Effective January 9, 2024, Platinum is earned by accumulating 50,000 Elite Status Points in a calendar year and includes the following benefits free of charge:
1. Standard seat assignment (subject to availability) at booking for the Member and up to eight (8) other Members traveling on the same reservation with the same confirmation number.
2. Premium Seat assignment (formerly Stretch Seats) at booking (subject to availability) for the Member only.
3. Premium Seat assignment (formerly Stretch Seats) at the time of check-in (subject to availability) for the Member and up to eight (8) other Members traveling on the same reservation with the same confirmation number.
4. Zone 1 Boarding for the Member and up to eight (8) other Members traveling on the same reservation with the same confirmation number.
5. Carry-on bag free of charge for the Member and up to eight (8) other Members traveling on the same reservation with the same confirmation number.
6. One (1) checked baggage item free of charge for the Member and up to eight (8) other Members traveling on the same reservation with the same confirmation number.
7. Pet Fee waiver (subject to availability).
8. Receive a 50% discount on DISCOUNT DEN® Membership – If already a Member of the DISCOUNT DEN®, membership will be reduced upon renewal so long as the Member remains an Platinum member.
9. Receive a Free Silver Status Pass to be gifted to another Frontier Airlines Member from December 1st to December 31st annually. The gifted Status Pass is only valid from January 1st to December 31st of the following year.
10. Receive a 60% Mile and Point Multiplier Earned through eligible purchases on Flyfrontier.com. The 60% Mile and Point Multiplier is qualifying towards status. The 60% Mile and Point Multiplier does not apply to the Frontier Airlines World Mastercard.
Effective January 9, 2024, Diamond Status is earned by accumulating 100,000 Elite Status Points in a calendar year and includes the following benefits free of charge:
1. Refundability of Flights for the Member and up to eight (8) other Members traveling on the same reservation with the same confirmation number. Refunds must be processed 24 hours to departure.
2. Premium Seat Assignment (formerly Stretch Seats) at booking (subject to availability) for the Member and up to eight (8) other Members traveling on the same reservation with the same confirmation number.
3. In 2024, UpFront Plus ℠ Seat Assignment upon check-in for the Member only. Subject to availability.
4. Priority Boarding.
5. Carry-on bag free of charge for the Member and up to eight (8) other Members traveling on the same reservation with the same confirmation number.
6. Two (2) checked baggage item for the Member and up to eight (8) other Members traveling on the same reservation with the same confirmation number.
7. Pet Fee Waiver (subject to availability).
8. Free DISCOUNT DEN® Membership – If already a Member of the DISCOUNT DEN®, membership will be reduced upon renewal so long as the Member remains n Diamond member.
9. Receive a Free Gold Status Pass to be gifted to another Frontier Airlines Member on the 1st of every year. The Status Pass is only valid from January 1st to December 31st of the same year.
10. Receive a 100% Mile and Point Multiplier Earned through eligible purchases on Flyfrontier.com. The 100% Mile and Point Multiplier is qualifying towards status. The 100% Mile and Point Multiplier does not apply to the Frontier Airlines World Mastercard.

10. FRONTIER MILES – FAMILY POOLING

A FAMILY ACCOUNT POOL CAN CONSIST OF ONE (1) PRIMARY ACCOUNT HOLDER AND UP TO EIGHT (8) POOL CONTRIBUTORS. THE PRIMARY ACCOUNT HOLDER (THE PERSON WHO STARTS THE ACCOUNT POOL) MUST BE A FRONTIER AIRLINES WORLD MASTERCARD HOLDER OR ANY ELITE TIER STATUS, AND WILL CONTROL THE POOL. THE PRIMARY ACCOUNT HOLDER CAN REDEEM MILES FROM THE FAMILY POOLING ACCOUNT WITHOUT THE PERMISSION OF THE POOL CONTRIBUTORS. THE PRIMARY ACCOUNT HOLDER MAY REMOVE ANY PERSON FROM THE FAMILY POOLING ACCOUNT AT ANY TIME. POOL CONTRIBUTORS CAN BE ANY MILES CONTRIBUTOR.

Frontier Airlines assumes no responsibility for any decisions made by the Primary Account holder.
Upon accepting an invitation to join a Family Pool, all Miles in your FRONTIER Miles account become available for use by the Primary Account holder.
Any redemptions made against mileage balances after accepting the Family Pool invitation will be subject to the applicable redemption terms and conditions.
Family Pooling contributors can cancel their participation in Family Pooling at any time on their Frontier Miles Member profile page.
Upon cancellation of a Family Pool, unused Miles balances will go back to the individual FRONTIER Miles account holder who earned such Miles.
All mileage redemption balances are redeemed on a first in/first out basis from all combined pooled accounts, which may affect your balance if you choose to leave a Family Pool. Upon choosing to leave a Family Pool, your account will enter a 90 day “cooling off” period in which your account may not enter any previous pools or join or create additional pools.
Upon choosing to leave a Family Pool, your account will enter a 90 day “cooling off” period in which your account may not enter any previous pools or join or create additional pools.
Although a Family Pool allows for combined balances for redeeming, expiration dates are calculated based on a single contributor’s accrual history with the exception that contributors under the age of 18 will be granted an expiration based upon the Primary Account holder’s expiration date.
If at any time an individual contributor does not have accrual activity within the 12 Month expiration policy, that contributor’s Miles will expire and no longer be available for redemption by the pool or individually.

11. DISCOUNT DEN^® MEMBERSHIP

Membership in the Frontier Discount Den® Discount Fare Club (“DISCOUNT DEN®”) is conditioned on acceptance by you of the terms and conditions contained in these Rules. By purchasing a membership to DISCOUNT DEN or using or continuing to use the benefits of DISCOUNT DEN, the Member is deemed to have agreed to all such terms and conditions of the Agreement. Annual membership costs $59.99 for one full year of savings. New members pay $99.99 their first year, $59.99 + $40 enrollment fee (this includes returning members who have previously cancelled their membership). The Initial Membership Price for Membership in DISCOUNT DEN is $59.99.

DISCOUNT DEN^® Eligibility
1. You must be 18 years or older to enroll in the DISCOUNT DEN. All DISCOUNT DEN Members must be a Member of the FRONTIER Miles frequent flier program. If you are not already a member of FRONTIER Miles when enrolling in DISCOUNT DEN, you will automatically be enrolled in FRONTIER Miles.
2. You must provide and maintain accurate and true personal information when applying for a DISCOUNT DEN Membership or using any DISCOUNT DEN benefits. Failure to do so may invalidate membership in DISCOUNT DEN and any subsequent fare purchase, at Frontier's sole discretion. It is your responsibility to update personal information via the Site within your FRONTIER Miles Account Profile through the Account Profile page.
3. To access your Account Profile, go to the Site home page, click on the “account sign in” link, and log in to your account. Then click on your name on the upper right hand of the page, and click on “My Profile.”
4. You may cancel your Membership in DISCOUNT DEN® at any time by selecting the unsubscribe option within your FRONTIER Miles account profile on the Site. Go to Flyfrontier.com, click on the “account sign in” link, and log in to your account. Then click on your name on the upper right hand of the page, and click on “My Profile.” Your DISCOUNT DEN® status and ability to cancel are on this page.
5. Membership in DISCOUNT DEN is non-transferable. Only you may use the benefits of Membership in DISCOUNT DEN®. Promptly notify Frontier upon becoming aware of any unauthorized use of DISCOUNT DEN® Membership.
DISCOUNT DEN^® Membership
1. You will have access to book special fares on Frontier that are not available to non-DISCOUNT DEN Members. Membership in DISCOUNT DEN does not guarantee availability of special fares.
2. All promotions, fares, and any other special offers, whether through Frontier or any of its partners/affiliates, are subject to the terms and conditions specifically pertaining to that offer.
3. You must always be the customer purchasing a special fare and you must be one of the passengers traveling on the special fare.
4. You may not purchase tickets for resale.
5. Changes to your ticketed itinerary will be processed subject to the Terms and Conditions of that itinerary, including, without limitation, with the current change fee(s) in effect plus any difference in airfare for the alternate requested date(s) or flight(s).
Payment – Initial DISCOUNT DEN^® membership
1. Upon Membership, you will be charged the Initial Membership Price, the value of which is listed above.
2. Charges of the Initial Membership Price are non-refundable.
3. The credit card you use for your Initial Membership Price will be stored as the default credit card in the “Wallet” section of your Account Profile.
DISCOUNT DEN^® Membership Term, Renewal and Renewal Charges
1. Frontier reserves the right to cancel, extend, or suspend Membership at its sole discretion for any reason.
2. MEMBERSHIP WILL AUTOMATICALLY RENEW FOR SUCCESSIVE ONE-YEAR TERMS UNLESS YOU CANCEL THE MEMBERSHIP BY UNSUBSCRIBING WITHIN YOUR FRONTIER MILES ACCOUNT PROFILE ON THE SITE BEFORE MIDNIGHT MOUNTAIN TIME ON THE FINAL DAY OF THE END OF THE CURRENT TERM.
3. Recurring DISCOUNT DEN Membership is effective for a period of one year following the renewal date in each succeeding year. Charges of the Renewal Price are non-refundable.
4. The Renewal Price will be assessed to the credit card on file as the default credit card in the “Wallet” section of your Account Profile. If the credit card on file as the default credit card does not process successfully, Frontier may assess the Renewal Price to any other credit card stored in the “Wallet” section of your Account Profile. Frontier may, without prior notice, update your credit card information via automatic account or billing updater programs offered by authorized third parties. Updated credit card information may include cancellation, changes to credit card numbers, or expiration. Frontier has no obligation to update your credit card information. Credit cards issued by certain banks may not be eligible for updating; you may determine your eligibility by contacting your credit card issuer. The only way to withdraw your consent to the use of a credit card updating service is by cancelling your Membership in the DISCOUNT DEN program as described above, which will also cause you to lose your DISCOUNT DEN benefits.
5. If Frontier is not able to complete a charge of the Renewal Price, you will lose Membership benefits and you must enroll again.
6. The Renewal Price is subject to change by Frontier at any time without notice. Any increase in the Renewal Fee will take effect upon the following year’s renewal.
Miscellaneous
1. Frontier may modify the terms and conditions of DISCOUNT DEN® at any time without notice.
2. By agreeing to these terms and conditions, you are agreeing to receive DISCOUNT DEN® emails sent from Frontier. If you cancel your Membership in DISCOUNT DEN®, this may stop all DISCOUNT DEN® emails from being sent to you. Following the instructions included on any email to unsubscribe from that email is the only way to unsubscribe from emails.

12. GoWild! Pass™

Enrollment in the Frontier GoWild! Pass™ Club (“GoWild! Pass”) is conditioned on acceptance by you of the terms and conditions contained in these Rules. By purchasing the GoWild! Pass or using or continuing to use the benefits of GoWild! Pass, the holder is deemed to have agreed to all such terms and conditions.

GoWild! Pass™ Eligibility
1. The purchaser must be 18 years or older and a resident of the United States to enroll themselves or another individual in the GoWild! Pass™. The GoWild! Pass holder must be a resident of the United States and a Member of the FRONTIER Miles frequent flier program. If the pass holder is not already a member of FRONTIER Miles when enrolling in GoWild! Pass, the pass holder will automatically be enrolled in FRONTIER Miles.
2. The purchaser and the pass holder must provide and maintain accurate and true personal information when applying for a GoWild! Pass™ or using any GoWild! Pass benefits. Failure to do so may invalidate the GoWild! Pass and any subsequent fare purchase, at Frontier's sole discretion. It is the pass holder’s responsibility to update personal information within the FRONTIER Miles Account Profile through the Account Profile page https://www.flyfrontier.com/myfrontier/.
3. To access the Account Profile page, go to the https://www.flyfrontier.com/ home page, click on the “account sign in” link, and log in to the account. Then click on the name on the upper right-hand of the page and click on “My Profile.”
4. The GoWild! Pass™ may be canceled at any time by selecting the cancel option within the FRONTIER Miles account profile on the Site. Go to flyfrontier.com, click on the “account sign in” link, and log in to the account. Then click on the name on the upper right hand of the page and click on “My Profile.” GoWild! Pass™ status and ability to cancel are on this page.
5. The GoWild! Pass™ is non-transferable. Only the pass holder may use the benefits of the GoWild! Pass™. Promptly notify Frontier upon becoming aware of any unauthorized use of the GoWild! Pass™.
GoWild! Pass™ Usage
1. The GoWild! Pass gives the pass holder the ability to book a ticket at an airfare of $0.01 on select flights operated by Frontier Airlines. The GoWild! Pass does not guarantee the availability of air transportation services.
2. The ability to make GoWild! Pass bookings is based on flight and seat availability; not all Frontier flights will be available for booking through the GoWild! Pass. Last seat availability is not guaranteed.
3. All taxes, fees, and charges remain the responsibility of the GoWild! Pass holder and must be paid at the time of booking.
4. GoWild! Pass tickets do not include advance seat assignments, carry-on baggage, checked baggage or other ancillary products unless otherwise stated. Ancillary products can be purchased separately.
5. GoWild! Pass™ tickets become available for booking the day before flight departure for domestic travel and ten (10) days before flight departure for international travel. Bookings can be made at FlyFrontier.com or via other channels as may be specified by Frontier. Frontier may offer extended promotional booking periods to passholders at its sole discretion. GoWild! Pass may be booked earlier than the standard availability as part of Frontier promotions or for an additional fee.
6. GoWild! Pass flights are subject to blackout periods. Blackout dates are posted at https://www.flyfrontier.com/deals/gowild-pass
7. The GoWild! Pass holder is the only person allowed to book and to travel using the GoWild! Pass. Pass holders may not purchase tickets for resale or to artificially consume seat inventory.
8. Pass holders should only book flights that they intend to board. Pass holders may not book flights that overlap each other, that are duplicate itineraries, or that are impossible to fly.
9. GoWild! Pass is not compatible with other Frontier sales and promotions unless specifically advertised.
10. No Shows are subject to the terms set forth in Frontier’s Contract of Carriage. GoWild! Pass holders who repeatedly book and no-show flights, or who otherwise violate the terms and conditions contained in these Rules, are subject to financial penalties up to and including the revocation of pass privileges without refund.
11. Tickets booked using a GoWild! Pass are not eligible to earn redeemable Frontier Miles and will not count as Elite status qualifying activity.
12. Changes and/or cancellations to itineraries booked using a GoWild! pass will be processed subject to the terms and conditions of that itinerary, including, without limitation, the then current change and/or cancel fee(s) in effect plus any difference in airfare for the alternate requested date(s) or flight(s); any changes must be to dates(s) or flight(s) that are within 24 hours of the booking change.
13. All promotions, fares, and any other special offers, whether through Frontier or any of its partners/affiliates, are subject to the terms and conditions
14. Air travel on Frontier (including GoWild! Pass travel) is governed by Frontier’s Contract of Carriage, a copy of which is available at www.flyfrontier.com, and at all Frontier Airlines locations. Please review the Ticket Terms and Conditions and Contract of Carriage for travel requirements and restrictions, liability and baggage limitations, and requirements for the travel of minor children. Visit our baggage information page for additional requirements and restrictions. Frontier’s Customer Service Plan and Contingency Plan for Lengthy Tarmac Delays also apply to flights operated by Frontier. For clarity, these provisions only apply to the extent applicable for flights operated by Frontier.
15. Passholders are responsible for complying with all international travel and immigration requirements including, but not limited to, providing evidence of confirmed return or onward travel where applicable.
16. Children under the age of 15 years old must travel accompanied by a passenger who is at least 15 years old. A birth certificate, official school ID, or other form of ID may be requested for age verification purposes if the child's age appears questionable. Passengers under age 18 traveling without both parents may need additional documentation to travel across international borders, depending on the country's requirements.
17. Flights are subject to blackout periods:
  1. 2024: January 1, 15; February 15, 16, 19; March 3, 10, 15-17, 22-24, 29-31; April 5-7, 12-14; May 23-24, 27; June 27-29; July 5, 7; August 29-30; September 2; October 10-11, 13-14; November 23, 27, 30; December 1-2, 21-24, 26-31.
  2. 2025: January 1, 4-5, 16-17, 20; February 13-14, 17; March 14-16, 21-23, 28-30; April 4-6, 11-13, 18-21. Blackout dates for May 2025 and beyond will be posted in advance of accepting any enrollments for pass periods which cover those dates.
Payment – Initial GoWild! Pass™ Sign Up
1. Upon enrollment, the purchaser will be charged the initial enrollment price. The initial enrollment price is non-refundable. The purchaser assumes all obligations of the pass holder’s participation in the GoWild! Pass.
2. The credit card used for the initial enrollment price will be stored as the default credit card in the “Wallet” section of the pass holder’s Account Profile.
3. If the payment is charged back, re-enrollment in the GoWild! Pass requires repayment of previously charged back fees.
GoWild! Pass™ Enrollment Term, Renewal and Renewal Charges
1. Frontier reserves the right to cancel, extend, or suspend enrollment at its sole discretion for any reason.
2. ENROLLMENT WILL AUTOMATICALLY RENEW FOR SUCCESSIVE TERMS, AS SET FORTH ABOVE, UNLESS THE GOWILD! PASS IS CANCELLED WITHIN THE PASS HOLDER’S FRONTIER MILES ACCOUNT PROFILE ON THE SITE BEFORE MIDNIGHT MOUNTAIN TIME ON THE FINAL DAY OF THE END OF THE CURRENT TERM FOR YOUR GOWILD! PASS.
3. The Renewal Price will be assessed to the credit card on file as the default credit card in the “Wallet” section of the pass holder’s Account Profile. If the credit card on file as the default credit card does not process successfully, Frontier may assess the Renewal Price to any other credit card stored in the “Wallet” section of the pass holder’s Account Profile. Frontier may, without prior notice, update credit card information via automatic account or billing updater programs offered by authorized third parties. Updated credit card information may include cancellation, changes to credit card numbers, or expiration. Frontier has no obligation to update credit card information. Credit cards issued by certain banks may not be eligible for updating; eligibility may be determined by contacting the credit card issuer. The only way to withdraw consent to the use of a credit card updating service is by cancelling enrollment in the GoWild! Pass program as described above, which will also cause the pass holder to lose GoWild! Pass benefits.
4. If Frontier is not able to complete a charge of the Renewal Price, the pass holder will lose GoWild! Pass benefits and must enroll again.
5. The Renewal Price is subject to change by Frontier at any time with appropriate notice.
Miscellaneous
1. Other than the Renewal Price, Frontier may modify the terms and conditions of the GoWild! Pass™ at any time without notice.
2. By agreeing to these terms and conditions, the pass holder, or for pass holders under the age of 13, their parent or legal guardian, is agreeing to receive GoWild! Pass emails sent from Frontier. Cancelling the GoWild! Pass, may stop all GoWild! Pass emails from being sent. To ensure the pass holder is unsubscribed from future emails, follow the unsubscribe instructions included on any subsequent email received.

13. GoWild! Annual Pass™

In addition to the GoWild! Pass Terms and Conditions, the following applies to the GoWild! Annual Pass

GoWild! Annual Pass Usage

The renewal price of the 2023-2024 GoWild! Annual Pass is $599, for a renewed term from May 1, 2024 - April 30, 2025; The renewal price for the 2024-2025 GoWild! Annual pass is $599, for a renewal term of May 1, 2025 - April 30, 2026. Discounts to either of these prices may be offered at any time at Frontier's discretion.
The GoWild! Annual Pass gives the pass holder the ability to book a ticket at an airfare of $0.01 on select flights operated by Frontier Airlines during a one-year period. The 2023-2024 Annual Pass is valid for travel from May 2, 2023 through May 1, 2024; the 2024-2025 Annual Pass is valid for travel from May 1, 2024 through April 30, 2025. The GoWild! Annual Pass does not guarantee the availability of air transportation services.

GoWild! Annual Pass Enrollment Term, Renewal and Renewal Charges

The purchaser will be enrolled on the initial purchase date and enrollment is valid for the travel dates set forth above.
ENROLLMENT WILL AUTOMATICALLY RENEW FOR SUCCESSIVE ONE-YEAR TERMS UNLESS YOU CANCEL THE GoWild! Pass™ BY CANCELLING WITHIN YOUR FRONTIER MILES ACCOUNT PROFILE ON THE SITE BEFORE MIDNIGHT MOUNTAIN TIME ON THE FINAL DAY OF THE END OF THE CURRENT TERM.
Recurring GoWild! Pass enrollment is effective for a period of one year following the renewal date in each succeeding year.

14. GoWild! Summer Pass™

In addition to the GoWild! Pass Terms and Conditions, the following applies to the GoWild! Summer Pass

GoWild! Summer Pass Usage

The renewal price of the 2024 GoWild! Annual Pass is $499, for a renewed term from May 1, 2025 – September 30, 2025. Discounts to this price may be offered at any time at Frontier’s discretion
The GoWild! Summer Pass gives the pass holder the ability to book a ticket at an airfare of $0.01 on select flights operated by Frontier Airlines during the summer season; the 2023 season is from 01 May through 30 September 2023, and the 2024 season is from 01 May through 30 September 2024.

GoWild! Summer Pass Enrollment Term, Renewal and Renewal Charges

The purchaser will be enrolled on the initial purchase date and enrollment is valid through the season's travel dates.
ENROLLMENT WILL AUTOMATICALLY RENEW FOR THE SUMMER PASS PERIODS, AT THE THEN EFFECTIVE RETAIL PRICE (THE "RENEWAL PRICE") UNLESS THE GOWILD! PASS IS CANCELLED WITHIN THE PASS HOLDER'S FRONTIER MILES ACCOUNT PROFILE ON THE SITE BEFORE MIDNIGHT MOUNTAIN TIME ON THE FINAL DAY OF ELIGIBLE TRAVEL FOR THE SUMMER PASS (SEPTEMBER 30, 2023 FOR THE 2023 PASS AND SEPTEMBER 30, 2024 FOR THE 2024 PASS).

15. GoWild! Fall & Winter Pass™

In addition to the GoWild! Pass Terms and Conditions; the following applies to the GoWild! Fall & Winter Pass.

GoWild! Fall & Winter Pass Usage

The retail and renewal price for GoWild! Fall & Winter Pass™ is $999. Discounts to this price may be offered at any time at Frontier’s discretion.
The GoWild! Fall & Winter Pass gives the pass holder the ability to book a ticket at an airfare of $0.01 on select flights operated by Frontier Airlines during the specified Fall & Winter season; the 2023 Fall & Winter season is from 02 September 2023, through 29 February 2024. The GoWild! Fall & Winter Pass does not guarantee the availability of air transportation services.

GoWild! Fall & Winter Pass Enrollment Term, Renewal and Renewal Charges

The purchaser will be enrolled on the initial purchase date and enrollment is valid through the season’s travel dates.
ENROLLMENT WILL AUTOMATICALLY RENEW FOR THE FALL & WINTER PASS PERIOD, AT THE THEN EFFECTIVE RETAIL PRICE (THE "RENEWAL PRICE") UNLESS THE GOWILD! PASS IS CANCELLED WITHIN THE PASS HOLDER'S FRONTIER MILES ACCOUNT PROFILE ON THE SITE BEFORE MIDNIGHT MOUNTAIN TIME ON THE FINAL DAY OF ELIGIBLE TRAVEL FOR THE FALL & WINTER PASS (February 29, 2024).

16. GoWild! Monthly Pass™

In addition to the GoWild! Pass Terms and Conditions; the following applies to the GoWild! Monthly Pass.

GoWild! Monthly Pass™ Enrollment Term and Charges

The GoWild! Monthly Pass™ is a rolling 30-day program.
The retail prices for GoWild! Monthly Pass™ are as follows. Adjustments to these prices may be offered at any time at Frontier's sole discretion:
- Enrollment Fee: $99
- First Month's Fee: $149
- Standard Monthly Fee: $149
The Enrollment Fee and First Month's Fee will be collected upon Enrollment. The Standard Monthly Fee will be collected at the start of each successive 30-day period. Frontier, at its sole discretion, may offer the option to pre-purchase multiple consecutive 30-day periods of pass validity at the time of enrollment and/or renewal, in which case the Standard Monthly Fee for any pre-purchased periods will be collect at the time of pre-purchase.
The purchaser will have a 30-day enrollment fee grace period if they cancel and decide to reenroll within 30 days of cancellation.
ENROLLMENT WILL AUTOMATICALLY RENEW FOR THE SUCCESSIVE MONTHLY PERIOD AT THE THEN EFFECTIVE RETAIL PRICE (THE “RENEWAL PRICE”) UNLESS THE GOWILD! MONTHLY PASS IS CANCELLED WITHIN THE PASS HOLDER’S FRONTIER MILES ACCOUNT PROFILE ON THE SITE BEFORE MIDNIGHT MOUNTAIN TIME ON THE FINAL DAY OF ELIGIBLE TRAVEL FOR THE MONTHLY PASS.

GoWild! Monthly Pass™ Usage

The GoWild! Monthly Pass gives the pass holder the ability to book a ticket at an airfare of $0.01 on select flights operated by Frontier Airlines during the 30-day rolling period. The GoWild! Monthly Pass does not guarantee the availability of air transportation services.

17. CHANGES TO PROGRAM RULES, FRONTIER MILES, FRONTIER ELITE STATUS LEVELS AND AWARD TRAVEL LEVELS

Frontier may, among other things, in its sole discretion, for any reason, and without notice or liability to the FRONTIER Miles Member (except where otherwise stated):
1. Withdraw, limit, modify, or cancel Miles, Points, or Award Travel;
2. Suspend or cancel any Member's FRONTIER Miles account (and/or seize any Miles and/or Points associated with such account and/or suspend or cancel any FRONTIER Miles Status) and/or DISCOUNT DEN® Membership if that Member has violated these Program Rules, in Frontier’s sole discretion;
3. Change, modify, delete (in whole or in part), supplement and/or cancel any Program Rules, regulations, benefits, or policies in connection with the Program, including but not limited to, FRONTIER Miles and/or Points balances, redemption requirements, qualifications for FRONTIER Miles Elite Status, participant affiliations, conditions of participation, rules for earning, redeeming, retaining or forfeiting Miles and/or Points, rules for the use of Miles, awards or benefits in connection with the Program, Miles and/or Points expiration rules, etc.;
4. Introduce, add, change, modify, delete (in whole or in part), or supplement Award Travel restrictions, including but not limited to blackout dates, capacity controls, and limitations on the number of seats available for Award Travel, and/or otherwise restrict the continued availability of Travel Miles or Award Travel or special offers; or
5. Terminate the Program with six months’ notice; any such notice would appear on www.flyfrontier.com. Frontier may make any one or more of these changes even though such changes may affect the Member’s ability to use Travel Miles that the Member has already accumulated.

18. RESPONSIBILITY AND LIMITATION OF LIABILITY

Frontier accepts no liability for any losses or claims arising from any inability to access www.flyfrontier.com or any web page located on such Site, or any failure to complete a transaction.
Frontier will not be responsible for lost, misdirected, bounced or late delivery of information delivered via email.
Under no circumstances shall Frontier’s liability exceed your current DISCOUNT DEN® Membership fee, where applicable.
Frontier shall not be held liable for, and you hereby waive any claims against Frontier for, any damages whatsoever (whether direct, indirect, special, punitive, exemplary, incidental, consequential or otherwise, whether stated in contract, tort, strict liability or otherwise, and even if you have been advised of the possibility of such damages) arising out of (a) your participation in the Program (including but not limited to the accrual or use of Miles or any travel or travel-related activities in connection with the Program); (b) the acts, omissions, products or services of any person or company rendering services or providing offers in connection with the Program; (c) any failure or delay arising out of use of this website, including, without limitation, error, omission, interruption, defect, delay in transmission, or computer virus; and/or (d) Frontier’s acts or omissions in connection with the Program.
Without limiting the generality of the foregoing, if Frontier Airlines improperly denies a Member Miles and/or Points, Award Travel, DISCOUNT DEN pricing or some other benefit, the Member's exclusive remedy shall be the issuance of the improperly denied Miles and/or Points, Award Travel or such other alternative benefit as determined by Frontier in its sole discretion, and Frontier shall have no additional liability whatsoever.
Frontier Airlines shall not be deemed to be in breach of these Rules or be liable to you or any other party for damages for any delay or default in performing hereunder if such delay or default is caused by conditions beyond its control including, but not limited to, weather conditions, acts of God, force majeure, strikes, civil commotions, embargoes, and wars or other hostilities, whether actual, threatened or reported, and/or any other cause beyond the reasonable control of Frontier Airlines.

19. DISCLAIMER OF WARRANTY

Frontier makes no warranty of any kind regarding the Program. The Program is provided "as is" and without any warranty of any kind, either express or implied. FRONTIER AIRLINES EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS, INCLUDING WITHOUT LIMITATION ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, AND/OR THOSE ARISING BY STATUTE OR OTHERWISE IN LAW FROM DEALING OR USAGE OF TRADE.

20. MISCELLANEOUS PROVISIONS

Miles and Points are non-transferable and may not be combined among FRONTIER Miles Members, their estates, successors and assigns except as follows: Miles may be pooled using Family Pooling (view Family Pooling Terms), Miles may be purchased and gifted at a cost by using our business partner Points.com (view Buy, Gift). Accrued Miles and Award Travel do not constitute property of Member and are non-transferable including:
1. Mileage transfers as a result of domestic matters such as divorce or separation are subject to receipt of applicable documentation showing court decree of FRONTIER Miles ownership.
2. Upon the death of a Member, without: (i) the death certificate of the Member or (ii) letter from the executor. In instances of multiple executors or heirs of Miles based on court documents, Miles are divided as directed by the court. In the event an heir does not have a FRONTIER Miles account, they may enroll or submit written permission to waive their rights to their Miles and those Miles will be divided among the remaining heirs.
Miles, Points and Award Travel have no cash value and may not be redeemed for cash. Miles may not be re-deposited unless a Member properly cancels Award Travel in accordance with all applicable cancellation policies.
Except to the extent permitted through Frontier’s business partner Points.com or as expressly authorized by Frontier, Miles, Points, or Award Travel may not be sold, bartered, or otherwise exchanged for value. Any Miles, Points or Award Travel that are/is purchased, sold, bartered, or otherwise exchanged for value are/is void. Violators (including any Member who uses a purchased or bartered award) may be liable for damages and litigation costs, including the actual cost of travel and/or Frontier attorneys' fees incurred in enforcing this Rule.
Award Travel, accumulated Miles/Points and special offers are subject to applicable government laws, rules and regulations and are void where prohibited by law.
Fraud, misrepresentation, abuse, improper conduct (as determined by Frontier in its sole discretion), or violation of applicable rules (including, but not limited to, Frontier’s Contract of Carriage, tariffs and Program Rules) may result in administrative and/or legal action by appropriate governmental authorities and/or Frontier. Such action may include, without limitation, the forfeiture of all Miles, Points and/or Award Travel, forfeiture of any accumulated Miles/Points in a Member's Account, deduction of Travel Miles and/or Elite Status Points, removal of a Member’s elite status, as well as cancellation of the Account and proscription of the Member's future participation in FRONTIER Miles. In addition, Frontier reserves the right to take appropriate legal action to recover damages, including attorneys' fees, incurred in prosecuting any lawsuit. Any violation of such applicable Rules includes, but is not limited to, Members who are disruptive or otherwise threaten or endanger the safety and security of Frontier crew members or other Frontier customers as described in the Frontier Airlines Contract of Carriage and tariffs.
Frontier reserves the right to audit, at any time and without notice to Members, any and all FRONTIER Miles accounts to ensure compliance with these Program Rules. If the audit reveals discrepancies or possible violations of these Program Rules or Frontier believes that such audit will reveal discrepancies or possible violations of these Program Rules, Frontier may delay or cancel the processing of Travel Award redemption requests, and/or cancel any outstanding Award Travel, delay the posting of accumulated Miles/Points and/or withhold statements until the audit is completed.
You are responsible for referencing your online FRONTIER Miles account information and these Program Rules to understand your rights, responsibilities, and status under the Program. Frontier will attempt to advise active members of various matters of interest through its website, but Frontier has no liability for any failure to do so.
Frontier shall have no liability for correspondence that is lost, delayed, or misdirected. Members are responsible for maintaining a current email address.
For questions about FRONTIER Miles, please visit www.flyfrontier.com or Chat With Us now. Customers with hearing or speech impairments can dial 7-1-1 to reach our relay service.
Frontier assumes no responsibility for the actions of Miles partners in connection with any program that provides for the transfer or accumulation of Miles.
The Rules are subject to interpretation by Frontier. Headings used in these Program Rules are for convenience purposes only and shall not be used in interpreting the Program Rules.
Any disputes in connection with FRONTIER Miles or these Program Rules shall be governed by Colorado law, exclusive of Colorado choice of law rules, and the Member agrees to resolve any dispute in connection with FRONTIER Miles arising between Member and Frontier by submission to arbitration in Denver County, State of Colorado, in accordance with the rules of JAMS under its Streamlined Arbitration Rules & Procedures then in effect. Any case brought under these Program Rules may be pursued only in a party’s individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.
Income tax liability on Travel Awards, if any, is the responsibility of the Member.